HealthCh@t with Dr. Griffin

HEALTH QUESTION:

The circumstances around COVID-19 have piqued my interest around virtual care for myself and my family. How can I be confident we are getting the same quality experience as an in-person visit?

DR GRIFFIN’S ANSWER:

Most people wonder, “How can a virtual physician see that rash or look at my eardrum or check my pulse?” The reality is that technology is evolving so rapidly that the divide between the in-person and remote
physical exam is narrowing every day. Some things are simple: upload a photo of your rash or sore throat. Others require an add-on: we can look in the ear with the help of a digital otoscope or measure vitals with a fingertip oxygen/pulse “pulseox” device, both of which can be easily purchased online (starting at around $50 or $20, respectively).

Your visit via virtual care will be different from an in-person visit (more convenient, for one thing!), but the quality should not be diminished. For starters, care through 98point6 is delivered by qualified physicians. What does that mean, exactly? At 98point6, for example, we set a high bar, requiring all physicians to complete a residency and pass the board-certification exams in the speciality in which they’ve trained (hence the term, “board-certified” physicians). Additionally, all of our core physicians have passed a series of interviews focused on the core values of our company, which include Uncompromising Integrity and Passion for Everyone We Serve. These processes have helped build an incredible team of highly-qualified physicians who are leading the charge for the next generation of virtual care.

Yes, there are times when the need for direct, in-person care is a necessity. But the immediate benefit of a 98point6 physician is they are available at the exact moment you need them—any time day or night, from anywhere in the country via text-based messaging. And our care extends beyond a single visit: part of our job is determining when the care you require is beyond the scope of what we can provide. Think of us as the
hub of a wheel, the central place where you come for care. And when needed, the spokes (surgeons, emergency physicians, pediatricians, specialists) will be your next step. We’re here for you right now, but we’re also here to guide you in the right direction so you can move forward with confidence.

WHAT ABOUT LAB TESTS?

In-depth analysis of blood and urine samples (“labs”) offer a critical window into your health and well-being, allowing doctors to make the most informed decisions about care. Ideally, your telehealth provider will have the ability to order labs from any facility in the nation and
will be able to follow up with you and provide copies of the results. While not all telehealth services currently offer this, 98point6 physicians can order tests to check everything from annual cholesterol and blood sugar levels to more frequent monitoring of chronic conditions like diabetes and hypertension.

98point6 physicians can order tests to check everything from annual cholesterol and blood sugar levels to more frequent monitoring of chronic conditions like diabetes and hypertension.

Product Features You’ll Love

How 98point6 Makes Getting Care Easier for You

Virtual care and telehealth are more popular than ever in the time of COVID-19, but not all providers are created equal. 98point6 physicians aren’t just contracted to work in our clinic; they’re full-time employees who are as dedicated to innovation as they are to providing quality care. Part of their job is collaborating with teams across our organization to play a central role in the shaping of our technology, ensuring our service is the best it can be for patients and doctors.

Here, Dr. Griffin takes a closer look at some of our unique product features that make taking charge of your health easy and convenient.

Care Plan

If you aren’t feeling well or you’re worried, information is empowering. The Care Plan we provide patients at the conclusion of a visit is not only easily accessible right from your phone, it’s incredibly comprehensive. In addition to the doctor’s guidance, there’s education built into it, so you have the best possible understanding of your diagnosis and treatment.

Chat Transcript

We’ve all left the doctor’s office at one time or another and maybe forgotten a detail or been so nervous we weren’t completely paying attention. With our text-based mode of care, every single word of your 98point6 encounter is documented, and you always have access to the entirety of your visit. So much more reliable than memory!

Push Notifications

If you’ve got a massive headache, the last thing you want to do is sit in a waiting room—or even stare at your phone waiting for a physician to enter the visit. Our notification feature allows you to lie down and rest your eyes without losing your place. As soon as the doctor is available, you’ll be notified and they will be up-to-speed based on the information about symptoms and medical history you provided our Automated Assistant.

Follow-ups

We’re here 24/7, and although you’ll probably get a different doctor, your entire visit history and your chat transcript, are available to you.

COVID-19 Testing

The ease of obtaining coronavirus testing through 98point6 is like nothing I’ve ever seen. Let’s say you came in right now with a scratchy throat. Since that’s one of the symptoms listed by the Centers for Disease Control and Prevention (CDC), in just a couple of keystrokes I’d say you should be on home isolation, and here are the guidelines that explain everything you need to know. You may be stressed in this situation, especially worried about missing work, but it’s all good: I am already preparing a work note, so that’s one less thing you need to worry about. While I order your COVID-19 test, I explain the next step is for you to decide if you want to be tested in-person or at home. We also have centralized testing built into our website, so after I release your Care Plan, you can enter your zip code and instantly see all possible testing locations nearby. This is a scary time. I’m a physician and I’m as caught up in the anxiety as anyone else. What I love about working for 98point6 is that we don’t just provide care…we do care. We understand you are nervous, you feel sick—and we’re here to offer easy, accessible diagnosis and treatment, as well as real peace of mind.

Cold and Flu Season 2020–21: What to Expect and How to Take Charge

Even before COVID-19 became a household name, its impact on cold and flu season (and vice versa) has been a topic of conversation and concern. As we head into fall, here’s what we know about all three conditions and how they should be considered during this unprecedented year.

STAYING SAFE AND STOPPING THE SPREAD

Keep doubling down on the same rules from cold and flu seasons past and pandemic present.

DON’T leave home if you’re feeling sick

DO practice good hand hygiene

DON’T touch your eyes, nose and mouth

DO wear a mask in public settings

DON’T attend gatherings in crowded indoor spaces, especially events characterized by singing or shouting

DON’T be afraid to speak up or leave an area or social situation if you aren’t comfortable

DO have a good understanding of your personal risk and your family risk

DO GET THE FLU SHOT

“This is not the year you want to get the flu,” says 98point6 physician David McCune, MD, MPH. “We may not know a lot yet about timing and effectiveness of a COVID-19 vaccine, but based on years of usage and research, we know that the more people get inoculated against influenza, the better off everyone will be.”

HERE’S WHAT WE KNOW ABOUT THE FLU VACCINE

  • Reduces your chances of getting the flu by 50%, on average*
  • Tends to reduce the severity of illness in those who do get the flu
  • The more people get vaccinated, the closer we get to herd immunity against this season’s flu virus. The greater the number of resistant individuals, the less likely the flu will spread.

What is the difference?

Coronaviruses in general are a family of viruses that are responsible for about 15–20% of colds.

That means the initial symptoms of a COLD and COVID-19—cough, sinus congestion and drainage—can be very similar.

Flu tends to begin more abruptly, with high fever and muscle/joint pain. However, these symptoms can also be associated with COVID-19.

Total loss of the sense of smell, shortness of breath and gastrointestinal issues are more common—but certainly not the only—symptoms related to COVID-19.

Why Should I Seek Care vs. Wait it Out?

“In any season, prompt evaluation of flu symptoms is recommended, as flu antivirals are most effective when started within 48 hours of getting sick,” says Dr. McCune. “And because the initial symptoms of COVID-19 bear a lot of similarity to those of a common cold and influenza, it may not be a straightforward diagnosis.”

“The safest thing to do is stay home until you have recovered and seek virtual care. If necessary, your physician may order diagnostic testing either at a lab, a drive-through site or sent to your home. A number of companies have developed home diagnostic kits for influenza and COVID-19, and these may be a key tool this season in timely evaluation and treatment.”

Source:https://www.cdc.gov/flu/treatment/treatment.htm

How Should I Get Care?

A recent study found that 56% of respondents delayed healthcare visits due to the COVID-19 pandemic. In terms of this year’s cold and flu season, however, getting timely diagnosis and treatment is key to stopping the spread, protecting those around you and just attaining peace of mind.

Virtual care is an easy way to get on the right path while avoiding unnecessary exposure and preventing your illness from impacting others.

Source: HealthSparq 2020 Annual Consumer Sentiment Benchmark Study: The State of Health Care Transparency and Health Plan Member Engagement

Hypertension Cheat Sheet

Fast Facts

WHAT IS IT?

Hypertension, or high blood pressure, involves an excess force of blood pushing against the walls of your arteries. Because your arteries carry blood from your heart throughout the body, too much pressure for a long time can lead to health problems such as heart disease and stroke.

Usually when we talk about hypertension it is referring to “primary” hypertension, a medical condition in and of itself. It is distinct from “secondary” hypertension, which is when blood pressure is high as a result of another illness: thyroid disease, alcoholism or sleep apnea, to name a few.

WHO IS AT RISK?

Primary hypertension affects around one-half of all adults over the age of 50. For most patients, there is a genetic factor, and rarely, medical syndromes like hormone problems and kidney disorders can raise blood pressure over time. Pregnant women are also at increased risk of some conditions that raise blood pressure. People with obesity, diabetes and those who use tobacco or excessive alcohol are all at increased risk.

HOW CAN IT BE CONTROLLED?

Medications are often necessary for treatment and to prevent complications. Most of these medications are once-daily dosing. However, addressing these lifestyle factors can help reduce progression of the illness and can sometimes help reverse it:

  • Lack of physical activity
  • Smoking
  • Untreated sleep apnea
  • Obesity
  • Alcohol use
  • Diet lacking in fiber and whole grains

Check Yourself

Best practices for taking your blood pressure at home:

  • Avoid smoking, drinking, eating and exercise 30 minutes prior.
  • Sit relaxed, with back supported and both feet flat on the floor.
  • Rest your arm at heart level, with the cuff on bare skin and bottom of the cuff above the elbow bend.
  • Aim to take blood pressure at the same time each day. Take at least two readings, 1–2 minutes apart. Record on a paper log if your cuff does not save the readings.

Learn more at https://www.cdc.gov/bloodpressure/measure.htm

Talk to a Physician

Need help keeping your hypertension under control? Here are some questions and concerns that can be easily addressed 24/7 by a 98point6 physician.

  • Do I need to be on medication for high blood pressure?
  • Should I be tested for sleep apnea?
  • What’s the best diet for someone with high blood pressure?
  • Am I experiencing side effects from my blood pressure medication?
  • Could my other medications cause or worsen high blood pressure?
  • Could I be suffering from complications due to high blood pressure?
  • Do I need to check my cholesterol or blood lipid levels?
  • What is a healthy weight for me?

Other Q&A Topics

The scoop on supplements

Q: It seems like half the people I work with are on some kind of trendy diet or another. Some involve taking lots of supplements with meals, others revolve around costly powders and shakes. What should I be on the lookout for in terms of safety?

Find out more

Headache red flags

Q: Having a headache can put a stop to my day. At what point should I be concerned that there is a larger underlying issue?

Find out more

First steps to health change

Q: I’ve resolved to live healthier in 2020 but I have a long way to go and don’t know where to start. What are the most important first steps? How do I set myself up for success in a way that fits my lifestyle and job?

Find out more

Something health-related keeping you up at night?

Whether your child has a fever or you’re worried about that dizziness you’ve been feeling, 98point6 is available 24/7 to you and your eligible family members ages 1 and older. With access to on-demand primary care via a mobile app, care is always at your fingertips.

Get the app