Forget what you know about traditional primary care—the inconvenient scheduling, long wait times and increasing expenses. 98point6 is breaking down the barriers, using technology to bring on-demand access to affordable care to everyone—because we think that’s the way it should be.
What services are available to Banner|Aetna members through 98point6?
Banner|Aetna members have access to U.S.- based, care teams, including board-certified physicians who can answer questions, diagnose and treat acute and chronic illnesses, outline care options and order prescriptions or lab tests as appropriate. They can also help members better understand any primary care condition.
Who has access to 98point6 and where can they use it?
Active members enrolled in an eligible Banner|Aetna plan, 1yr and older, have access to 98point6. Starting 1/1/24, an adult parent or guardian must also be enrolled in an active and eligible Banner|Aetna plan for minors ages 1-17 to access care. Call the Member Services number on the back of your ID card or visit your member portal to see if you’re eligible. 98point6 is available 24/7, 365 days a year across all 50 states and Washington D.C.
What ID do I use to register with 98point6?
Most Banner|Aetna members use the last 4 digits of their SSN to register with 98point6. Some members will use the last four digits of the member ID, found on the Banner|Aetna insurance card.
If needed, can 98point6 doctors write a prescription or order a lab for Banner|Aetna members?
Yes, 98point6 doctors can prescribe medications and order labs as appropriate. At the end of the visit, if the doctor determines a prescription is part of a care plan, they can send it to the member’s pharmacy. 98point6 does not prescribe opioids or other controlled substances. Lab orders are sent to the lab facility and 98point6 will contact the member to follow up with a doctor when results are available.
What kind of device do Banner|Aetna members need to access 98point6?
Members can use their iOS or Android mobile device to download the app from the App Store or Google Play. Older mobile phone versions (such as flip phones) cannot be used to access 98point6.
What are the hours of operation for 98point6?
98point6 is available 24 hours a day, 7 days a week. No appointments are necessary. Members simply open the 98point6 app on their phone to start their visit.
Can I use 98point6 to seek care for potential COVID-19 symptoms such as dry cough, tiredness or fever?
Does 98point6 support languages other than English?
Yes, 98point6 offers support for other languages during a visit. Physicians are supported by interpreters in over 350 languages who connect with the patient via audio within the app to assist with your medical evaluation. Other parts of the 98point6 experience, including the Automated Assistant and your Care Plan, are currently only available in English.
You should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens you or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness, or a medical condition that is quickly getting much worse.
Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna and CVS Pharmacy® are part of the CVS Health family of companies. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.
Access to the 98point6 application is included in all Banner|Aetna ACA individual & family plans. 98point6 is not available in all Banner|Aetna plans offered through employers. 98point6 is a registered trademark of 98point6 inc.
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98point6 and 98point6 physicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna. Using the 98point6 app does not replace the primary care physician and does not guarantee that a prescription will be written. 98point6 physicians will not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Physicians reserve the right to deny care for potential misuse of services.
This material is for information only and is not an offer or invitation to contract. Providers are independent contractors and are not agents of Banner l Aetna. Provider participation may change without notice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.
© 2022 Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc.