Last Modified: October 25, 2017, Version 3.0
3. Contact Information
4. Individuals Under the Age of 18
The Software, Websites and Services are not intended for individuals under 18 years of age, and we do not knowingly collect Personal Information from individuals under 18 years of age.
5. Personal Information We Collect or Maintain
The Personal Information we collect or maintain includes information you submit through our Websites, Software or Services such as name, email address, phone number, residence, age, professional credentials and experience and other information you submit.
The Personal Information we collect or maintain when you use the Software, Websites or Services includes:
- Information you provide when you register, including your name, email address, phone number, physical address, demographic information, profile photo, account authentication credentials
- Information you provide relating to your health, including your personal and family medical history, medications, chronic conditions, allergies, physical condition and symptoms/issues
- Other information you submit through the Websites, Software or Services
- Information generated through your use of the Websites, Software, or Services, such as your diagnosis, care plan (including self-care, prescription, and/or over-the-counter medications recommended) and transcripts of text chats associated with your visits
6. Information We Collect Automatically
As you use the Websites or the Software or Services, we may use technologies that automatically collect and analyze non-personally identifiable information, such as the type of device you are using, browser type and version, time and date of visit, time spent on those pages and additional usage statistics.
The Websites and Software does not respond to Do Not Track signals in your browser.
7. How We Protect Personal Information
We strive to implement reasonable and appropriate physical, technical and administrative measures to protect information under our control. However, no method of transmission or electronic storage is fully secure, and we cannot guarantee absolute security.
8. Use of Personal Information
Subject to applicable legal restrictions, we may use your Personal Information to:
- Provide you with the Services
- Send you follow-up communications related to the Services
- Improve the quality of the Software, Services or Websites
- Create new Software, Services or Websites
- Create De-Identified Information
- Market the Websites, Software and Services to you
- Fulfill any purpose for which you give us authorization
This includes sending you emails, SMS messages and push notifications to communicate about the Services you receive and give you updates, such as alerts about messages in your account, status of care plans or prescriptions or to request your feedback on your experience. You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all of our email communications.
9. Disclosure of Personal Information
Subject to applicable legal restrictions, we may share Personal Information that you provide or that we collect:
- To subsidiaries, affiliates and business associates
- To various contractors, service providers and other third-parties we use to support our business who are contractually obligated to keep Personal Information confidential and use it only for the purposes for which we disclose it to them (such third-parties include, but are not limited to, websites hosting providers, data hosting providers, customer support providers, communications vendors and various other IT service providers)
- As required by law, including in response to a court order
- When we reasonably believe that such disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud or to respond to a government request
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of 98point6’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information maintained by the Software, Services or Websites is among the assets transferred.
- For any other purpose that we disclose to you when you provide the information
10. De-Identified Information
We may use De-Identified Information created by us without restriction.
11. Accessing and Correcting Your Information
You can contact us by submitting an inquiry via our Contact Us form to request access to, correct or delete Personal Information that you have provided to us. Note that we may be required, by law or otherwise, to keep certain information, in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete Personal Information, it may remain in our archived data. We may also retain De-Identified Information about your use of the Websites, Software and Services. Once we have disclosed Personal Information to third-parties, we cannot guarantee the deletion or modification of such information by the parties to whom we made the disclosure.
Services the next time. By continuing to use the Websites, Software and Services following notice of such changes, you acknowledge such changes and agree to their terms and conditions.
NOTICE OF PRIVACY PRACTICES
Last Modified: October 25, 2017, Version 3.0
This Joint Notice of Privacy Practices (Notice) describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. This Notice is being provided to you on behalf of 98point6 Inc., and the 98point6 Physicians Professional Corporations (collectively referred to herein as “we” or “our”).
We are committed to protecting the confidentiality of your health information. We are required by law to maintain the privacy of your Protected Health Information (commonly called PHI or health information), including PHI in electronic format. We are also required to notify you of our legal duties and privacy practices regarding your health information and abide by the practices of this Notice, unless more stringent laws or regulations apply. This Notice applies to all 98point6 services and providers that provide healthcare to you.
If you have any questions about this notice, please contact 98point6 using the contact information below.
J. Claire Carbary
Director of Regulatory Compliance and Associate Corporate Counsel
701 5th Avenue
Seattle, WA 98104
We keep a record of the healthcare services we provide you. You may ask us to see and copy that record. You may also ask us to correct that record. We will not disclose your record to others unless you direct us to do so or unless the law authorizes or compels us to do so. You may see your record or get more information about it by contacting us at firstname.lastname@example.org.
EFFECTIVE DATE AND CHANGES TO THIS NOTICE
This current Notice takes effect on October 25, 2017 and will remain in effect until it is replaced. We may change this notice at any time. If the Notice changes, the new terms will apply to all of the information that we maintain, including information created or received before the change was made. Updated versions of this notice will be posted on the 98point6 website with the updated effective date and significant updates will be presented to you the next time you use the Software or Service.
Inspection and Copies
You can ask to see or get an electronic or paper copy of your medical record and other health information that we have about you by submitting a Patient Authorization to Release Medical Record form. You can request this by using our Contact Us form on the website. We will provide a copy or a summary of your health information. A reasonable, cost-based fee may be charged to do this. We will notify you of the cost involved and you will have the chance to change or withdraw your request at that time before any charges.
If you think health information we have about you is incorrect or incomplete, you may ask 98point6 to correct the information. To request an amendment, complete and submit a medical record amendment/correction request to 98point6. You can initiate this process by using the Contact Us form on the website and requesting to make a change to your medical record and we will provide instructions to you about how to make the request. If 98point6 corrects the information as you requested we will inform you. 98point6 may say “no” to your request, but will tell you why in writing. You have the right to add a statement to your record if this happens.
You can ask 98point6 to contact you in a specific way (for example, send email to a different address). 98point6 will say “yes” to all reasonable requests.
You can ask 98point6 not to use or share certain health information for treatment, payment or our operations. 98point6 is not required to agree to your request, and may say “no” if it would affect your care. If you pay for a service or healthcare item out-of-pocket in full, you can ask 98point6 not to share that information for the purpose of payment or our operations with your health insurer. 98point6 will say “yes” unless a law requires us to share that information.
Accounting of Disclosures
You can ask for a list “accounting” of the times 98point6 has shared your health information for six years prior to the date you ask, who it has been shared with and why. 98point6 will include all the disclosures except for those about treatment, payment and health care operations, and certain other disclosures (such as any you asked us to make). 98point6 will provide one accounting per year for free but will charge a reasonable, cost-based fee for additional requests within 12 months.
You can ask for a paper copy of this notice at any time, even if you have agreed to receive it electronically. You may also find a copy of this Notice on our website. To obtain a paper copy, contact 98point6 by emailing email@example.com.
You have the right to be notified in the event that 98point6 (or a 98point6 business associate) discovers a reportable breach of unsecured health information.
You can complain if you feel 98point6 has violated your rights using the contact information above. You can file a complaint with our office or with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to:
200 Independence Avenue, S.W.
Washington, D.C. 20201
You can also call them at 1-877-696-6775 or visit www.hhs.gov/ocr/privacy/hipaa/complaints/. 98point6 will not retaliate against you for filing a complaint.
USES AND DISCLOSURES OF HEALTH INFORMATION
98point6 will use and disclose health information in the following ways:
98point6 will use health information about you to provide you with medical treatment or services. 98point6 may disclose health information about you to doctors, nurses, technicians, staff or other personnel who are involved in taking care of you and your health. In addition, 98point6 may share information about you and disclose information to people who do not work for 98point6 in order to coordinate care, for example, sending prescriptions to your pharmacy.
Health Care Operations
98point6 will use and disclose health information about you in order to run 98point6 and make sure that you and our other patients receive quality care. For example, 98point6 may use your health information to evaluate the performance of our staff in caring for you, determine what additional services 98point6 can offer, or determine how to become more efficient. This may include us sending you surveys or questionnaires to request your feedback about our software and services. You can opt out of these types of communications at any time.
98point6 will use your health information for research. You may be asked to authorize specific uses in a HIPAA authorization and study consent form.
98point6 will use your health information to develop new software products. We may contact you for feedback about the software or our services as part of our product development. You can always opt-out of these communications. You may be asked to authorize specific uses in a HIPAA authorization form.
98point6 will use your information, such as demographic and contact information, and information about your healthcare to identify programs, initiatives and information that are likely to interest you and contact you about those programs, initiatives or information. You may be asked to authorize specific uses in a HIPAA authorization.
98point6 does not receive any payment for sharing your information. 98point6 will not provide your information to unrelated parties for their own marketing and will not use this information for telephone solicitations. 98point6 will not sell patient lists to third-parties for their own marketing activities.
98point6 is permitted to use and disclose your health information upon your written authorization, to the extent such use or disclosure is consistent with your authorization. You may revoke an authorization at any time.
As Required by Law
98point6 may use and disclose your health information to the extent required by law.
The following categories describe unique circumstances in which 98point6 may use and disclose your health information:
Help with public health and safety issues
98point6 may use and disclose health information about you for certain situations such as: preventing disease; helping with product recalls; reporting adverse reactions to medications; reporting suspected abuse, neglect, or domestic violence; preventing or reducing a serious threat to anyone’s health or safety.
Comply with the law
98point6 will disclose health information about you when required to do so by federal, state or local law, including with the Department of Health and Human Services if it wants to see that 98point6 is complying with federal privacy law.
Respond to Organ and Tissue Donation
98point6 may release health information to organizations that handle organ procurement.
Military, Veterans, National Security and Intelligence
If you are or were a member of the armed forces, or part of the national security or intelligence communities, 98point6 may be required by military command or other government authorities to release health information about you. 98point6 may also release information about foreign military personnel to the appropriate foreign military authority.
Address Workers’ Compensation, law enforcement and other government requests
98point6 may use or share information about you in the following circumstances: for worker’s compensation claims; for law enforcement purposes or with a law enforcement official; with health oversight agencies for activities authorized by law; and for special government functions such as military, national security, and presidential protective services.
Work with Coroners, Medical Examiners and Funeral Directors
98point6 may release health information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death.
Respond to Lawsuits and Legal Actions
98point6 may share your health information in response to a court or administrative order, or subpoena.
Information Not Personally Identifiable
98point6 may use or disclose health information about you in a way that does not personally identify you.