We're here for you.
At 98point6, our commitment is always to deliver the highest quality of care as promptly and conveniently as possible. Given the unprecedented situation that is COVID-19, it may take longer than usual for a physician to join the visit, yet our dedication to patients like you is unwavering.
Last Week's Data | May 18-24
Last Week's Data
Data updated every Monday by 11 am PT for the previous week. Reminder: Timing for a physician to join a visit varies by day of week and time of day. Please use information as an indicator of what today could look like, knowing each day can differ.
Average minutes for a
physician to join visit
Average minutes in May for a physician to join visit
Average minutes in May
for a physician to join visit
Visits related to
Time for Physician to Join Visit, by Hour
(Numbers are in minutes, times are PT)
May 18, 2020
May 19, 2020
May 20, 2020
May 21, 2020
May 22, 2020
May 23, 2020
May 24, 2020
Make sure you have notifications on.
If a physician can’t join for longer than expected, enable notifications and keep going about your day. We’ll send you a message when the doctor is available.
98point6 is text-based primary care that’s available anytime, from anywhere. The experience begins on-demand and immediately with an Automated Assistant. A physician joins the visit after the Automated Assistant has gathered details about your symptoms or health questions. Physician times to join the visit have increased and vary based on the rising demand related to coronavirus.
How we're responding
This is an unprecedented time and 98point6 is taking action to address the increases in volume while preserving the patient experience, including:
- Introducing our COVID-19 Assessment Tool
Our Assessment Tool follows Centers for Disease Control (CDC) guidelines and takes patients through questions to help them know what to do next. The Assessment is available on-demand within the app. (Members see link at the top of the app Home screen. New users will see the Assessment as they are introduced to the bot.)
- Increasing our number of doctors
We've tripled the size of our physician team since the onset of the pandemic and will continue to surge staff as necessary to keep delivering patients timely, high-quality care.
- Making Improvements to our Automated Assistant
We’re making ongoing updates to our bot that will help further streamline visits related to respiratory (and additional) issues.
Follow us on social for ongoing guidance and tips including our “COVID-19: 3 Things to Know This Week” update and more.
Commercial client? Connect with your account manager if you want to learn more about our surge efforts or have additional questions.