The Path to Health Equity

Turning vision into action

From the beginning, 98point6’s mission has been to provide primary care to every human on Earth without requiring a financial trade-off. And we believe that through the passion and dedication of our team, and the continued development of our service, we can be an instrumental force in dramatically improving healthcare access and advancing racial equity through primary care.

The tragic events and national outcry of the past few weeks reflect deep systemic issues that have been in existence for hundreds of years—as well as the coming together of millions of voices who not only recognize, but demand, change. Black communities are disproportionately burdened and impeded due to racism in our law enforcement, justice and healthcare systems. Black Americans are dying of COVID-19 at a rate 2–3x1 more than that of White Americans. When these harsh realities are combined, we have a public crisis that promotes health disparity. This is unacceptable and we will not be silent and idle.

Black lives matter. We stand in solidarity with our Black colleagues, patients and partners, and are determined to do everything we can to eliminate racial inequalities in access to care. We stand for the health and safety of the public. We do not support violence. We stand for equity in health, life and justice. Empathy and shared understanding are a start, but we must do more, especially using the strength that we have as an organization.

Illustration of diverse people walking away, holding hands

What is health equity?

Health equity is realized when every human on Earth can achieve their full health potential, regardless of socially determined barriers such as economic stability, living environment, education and access to care. At 98point6, we believe health equity is a human right, and quality primary care should be available to all individuals without requiring a financial trade-off.

98point6 has initiated three bodies of work to make progress on this front:

  • Health equity efforts: We have formed an internal working group with cross-functional representation to define and prioritize product improvements that accelerate our efforts around serving the underserved, as well as addressing racial bias and social determinants of health in our clinical practice. We’ve invested in a population health medical director whose role is to profoundly understand, advocate and make progress in these areas.

    Inspired by the feedback of our physicians and the collective conversation around intentions versus impact, we are revisiting an early product decision to not request race as part of a patient’s profile creation. Initially considered a risk of affirming implicit bias, we now see it as a necessary opportunity to drive towards health justice and improved outcomes.

    We are also actively engaged in providing care for vulnerable populations, which is core to our mission of offering the most accessible, affordable primary care in the United States today. This includes a partnership with the County of Los Angeles, where we are working to provide complimentary virtual care to individuals without homes during the pandemic. Conversations with additional counties and cities around similar efforts are ongoing.

  • Looking inward: We are evolving our diversity, equality and inclusion (DEI) efforts, including creating space for open discussions and developing a program to educate ourselves on systemic racism and bias. Specifically for our physicians, we are exploring implicit bias training that elevates our awareness and ability to provide equitable, high-quality primary care to all of our patients. To create change, we have to reexamine our own views and actions in light of a pain that is deeply felt but too often ignored.

  • Monetary investments: We will be making donations to organizations, selected by our employees, who are working to make positive advancements that support social justice.

We will update this page with progress as achievements are made and new goals set. Change is a process and our commitment to a healthier future will not cease.

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