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Banner|Aetna is Revolutionizing Health Care in Arizona

Banner|Aetna's Virtual Care Solution

To support its commitment to improving the member experience and reducing the cost of care, Banner|Aetna’s virtual care solution, delivered by 98point6, does just that. Members of most Banner|Aetna fully insured plans, certain self-funded plans and ACA marketplace health insurance plans for individuals and families will have access to this virtual care solution at little or no cost.

98point6 delivers primary care 24/7/365 through a private and secure text-based experience on a member’s mobile phone. U.S.-based, board-certified doctors answer questions, diagnose and treat, outline care options, order prescriptions and labs as appropriate and refer members to specialists and resources in the Banner|Aetna network, all through the convenience of one app.

If you are a Banner|Aetna member, please visit the Banner|Aetna members page to download the 98point6 app and learn how to set up your account.

f you are broker or plan sponsor and would like to learn more about what Banner|Aetna can do for you, you can request a quote today.

98point6 Phone Demo Animation ADA Transcript

98point6 app demo begins. Preliminary information is entered by the patient about the nature of their medical issue. A medical bot appears on screen.

Thank you. I have some follow-up questions I would like to ask. Can you send a picture?

A photo of a hand with red blotches on the skin is uploaded.

Thank you. Is it the left or right hand?

The patient responds with "Right."

Got it. This is very helpful, I will pass this along to your doctor. As soon as they review your case they will join you. Alright, Sam, the doctor is ready and will take care of you now. Your doctor joined the visit!

A photo of Sarah Smith, MD. Board-certified in family medicine. Licensed in Washington. 123456789. View Profile. Hi Sam, my name is Dr. Sarah Smith. I'm your 98point6 physician. Thanks for requesting a visit today. Hello Dr!

I am sorry to hear about your rash. It looks like you may have rubbed up against some Poison Oak on your run. Have you applied any ointments or creams to it?

Patient responds: No I have not - was not sure if I should. I completely understand. Are you allergic to any medications? No, not that I am aware of.

Okay, I would like to prescribe a medicated ointment that you can apply to your skin. This should help relieve some of the pain and swelling. I see you have the pharmacy at 123 Broadway in your profile. Is that still a good pharmacy for you?

Patient responds: Yes that is the one.

Great. I am going to send over a prescription of a topical steroid ointment that will be available for pick up today. Is there anything else I can help you with? No that is it for now. Wonderful. I will include some info about Poison Oak remedies and the ointment I prescribed in your Care Plan. It will be available in your app shortly and you'll be notified.

Patient responds: Awesome thank you so much. Most definitely! We will follow up in a few days to see how you are feeling. Thanks again! Happy to help and thank you for using 98point6. Goodbye. Your Visit Has Ended. Check back soon for your Care Plan. Leave Visit.

ADA Video Transcript

Quality Primary Care: Anywhere, Anytime.

Banner|Aetna is enhancing the member experience and enabling new ways for members to receive quality medical care.

  • On-demand, text-based primary care via mobile device
  • No, or low-cost, visits, based on plan benefits
  • Available to members aged 1 year and older 24/7/365
  • HIPAA compliant, private and secure
  • Integrated into the Banner|Aetna member experience

Add 98point6 to your benefits package to reduce cost of care, improve employee satisfaction and better engage your employees in their health.

Meeting today's new, on-demand member requirements

“I woke up one morning and my eyelids were very red and puffy. I didn't think it was pink eye but wanted to be sure. I contemplated going to Urgent Care but it wasn’t really “urgent". Then I remembered the 98point6 app. It was SO easy! [The Doctor] was personable and knowledgeable. She determined that it wasn't an infection and it looked like [an] allergic reaction and suggested I use cortisone cream just on the outside corners where it was most irritated. Within a day, the redness and irritation were gone! What a great service! I will definitely use it again.”
-Banner|Aetna member


If I am a Banner|Aetna member and I would like to set up a 98point6 account, how do I do that?

If you are a Banner|Aetna member, please visit the Banner|Aetna members page to learn more about 98point6, how to download the 98point6 app and how to set up your account.

What services are available to Banner|Aetna members through 98point6?

Banner|Aetna members have access to U.S.- based, board-certified doctors who can answer questions, diagnose and treat acute and chronic illnesses, outline care options and order prescriptions or lab tests as appropriate. They can also help members better understand any primary care condition.

Which Banner|Aetna members are able to use 98point6 and where can they use it?

Members of most Banner|Aetna fully-insured plans, members of certain self-funded plans and ACA marketplace health insurance plans will have access to 98point6. 98point6 is available across all 50 states & Washington D.C.

If needed, can 98point6 doctors write a prescription or order a lab for Banner|Aetna members?

Yes, 98point6 doctors can prescribe medications and order labs as appropriate. At the end of the visit, if the doctor determines a prescription is part of a care plan, they can send it to the member’s pharmacy. 98point6 does not prescribe opioids or other controlled substances. Lab orders are sent to the lab facility and 98point6 will contact the member to follow up with a doctor when results are available.

What kind of device do Banner|Aetna members need to access 98point6?

Members can use their iOS or Android mobile device to download the app from the App Store or Google Play. Older mobile phone versions (such as flip phones) cannot be used to access 98point6.

What are the hours of operation for 98point6?

98point6 is available 24 hours a day, 7 days a week. No appointments are necessary. Members simply open the 98point6 app on their phone to start their visit.

A Better Way

Health care is complicated. Banner|Aetna members want health care options that support their busy and connected lives; leveraging technology and innovation is important to meeting these changing expectations. With a relentless focus on enhancing the member experience, Banner|Aetna now has a virtual care solution, delivered by 98point6. Integrated with our members’ health plan, 98point6 is on-demand, text-based primary care that’s delivered via secure, in-app messaging. With 98point6, members have 24/7/365 access to U.S.-based, board-certified doctors who can answer questions, diagnose and treat, outline care options, order prescriptions and labs as appropriate and refer members to specialists and resources in their Banner|Aetna network, all through the convenience of one app.

Woman holding a smartphone with the 98point6 app home screen displayed

You should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens you or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness, or a medical condition that is quickly getting much worse.

Health benefits and health insurance plans are offered, underwritten, and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Banner|Aetna is an affiliate of Banner Health and of Aetna Life Insurance Company and its affiliates (Aetna). Each insurer has sole financial responsibility for its own products. Aetna and Banner Health provide certain management services to Banner|Aetna. Aetna and CVS Pharmacy® are part of the CVS Health family of companies. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Access to the 98point6 application is included in all Banner|Aetna ACA individual & family plans. 98point6 is not available in all Banner|Aetna plans offered through employers. 98point6 is a registered trademark of 98point6 inc.

Apple, the Apple logo, iPad®️, iPod®️, iPod touch®️ and iPhone®️ are trademarks of Apple Inc., registered in the U.S. and other countries.

Google® and Google Play Store™ are trademarks of Alphabet® Inc., registered in the U.S. and other countries.

98point6 and 98point6 physicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna. Using the 98point6 app does not replace the primary care physician and does not guarantee that a prescription will be written. 98point6 physicians will not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Physicians reserve the right to deny care for potential misuse of services.

This material is for information only and is not an offer or invitation to contract. Providers are independent contractors and are not agents of Banner l Aetna. Provider participation may change without notice. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Information is believed to be accurate as of the production date; however, it is subject to change.

©️ 2022 Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc.

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