Banner|Aetna is Revolutionizing Health Care in Arizona
Banner|Aetna's Virtual Care Solution
To support its continued commitment to improving the member experience and reducing the cost of care, Banner|Aetna now has a virtual care solution, delivered by 98point6. Members of most Banner|Aetna fully-insured plans and members of certain self-funded plans will have unlimited access to this new virtual care solution at little or no cost.
98point6 delivers quality primary care 24/7 through a private and secure text-based experience on a member's mobile phone. U.S.-based, board-certified doctors answer questions, diagnose and treat, outline care options, order prescriptions or labs as appropriate, and refer members to specialists and resources in the Banner|Aetna network, all through the convenience of one app.
98point6 Phone Demo Animation ADA Transcript
98point6 app demo begins. Preliminary information is entered by the patient about the nature of their medical issue. A medical bot appears on screen.
Thank you. I have some follow-up questions I would like to ask. Can you send a picture?
A photo of a hand with red blotches on the skin is uploaded.
Thank you. Is it the left or right hand?
The patient responds with "Right."
Got it. This is very helpful, I will pass this along to your doctor. As soon as they review your case they will join you. Alright, Sam, the doctor is ready and will take care of you now. Your doctor joined the visit!
A photo of Sarah Smith, MD. Board-certified in family medicine. Licensed in Washington. 123456789. View Profile. Hi Sam, my name is Dr. Sarah Smith. I'm your 98point6 physician. Thanks for requesting a visit today. Hello Dr!
I am sorry to hear about your rash. It looks like you may have rubbed up against some Poison Oak on your run. Have you applied any ointments or creams to it?
Patient responds: No I have not - was not sure if I should. I completely understand. Are you allergic to any medications? No, not that I am aware of.
Okay, I would like to prescribe a medicated ointment that you can apply to your skin. This should help relieve some of the pain and swelling. I see you have the pharmacy at 123 Broadway in your profile. Is that still a good pharmacy for you?
Patient responds: Yes that is the one.
Great. I am going to send over a prescription of a topical steroid ointment that will be available for pick up today. Is there anything else I can help you with? No that is it for now. Wonderful. I will include some info about Poison Oak remedies and the ointment I prescribed in your Care Plan. It will be available in your app shortly and you'll be notified.
Patient responds: Awesome thank you so much. Most definitely! We will follow up in a few days to see how you are feeling. Thanks again! Happy to help and thank you for using 98point6. Goodbye. Your Visit Has Ended. Check back soon for your Care Plan. Leave Visit.
Quality Primary Care: Anywhere, Anytime.
Banner|Aetna is enhancing the member experience and enabling new ways for members to receive quality medical care.
- On-demand, text-based primary care via mobile device
- Available to members ages 1 year and older 24/7/365
- HIPAA compliant, private and secure
- Integrated into the Banner|Aetna member experience
Add 98point6 to your benefits package to reduce cost of care, improve employee satisfaction and better engage your employees in their health.
Meeting today's new, on-demand member requirements
In the News
Banner|Aetna Selects 98point6 as Virtual Primary Care Solution
April 16, 2019
Banner|Aetna, the Arizona health plan owned by Banner Health and Aetna, today announced a collaboration with 98point6, an on-demand, text-based primary care service that delivers personalized consultation, diagnosis and treatment to patients across the country. 98point6 combines board-certified physicians with innovative AI technology that delivers on Banner|Aetna’s mission to enhance the member experience and make it convenient and affordable for members to access high quality primary care anytime, anywhere.
If you are a Banner|Aetna member, please visit the Banner|Aetna members page to learn more about 98point6, how to download the 98point6 app and how to set up your account.
Banner|Aetna members have access to U.S.- based, board-certified doctors who can answer questions, diagnose and treat acute and chronic illnesses, outline care options and order prescriptions or lab tests as appropriate. They can also help members better understand any primary care condition.
Members of most Banner|Aetna fully-insured plans and members of certain self-funded plan will have access to 98point6. 98point6 is available across all 50 states & Washington, D.C.
Yes, 98point6 doctors can prescribe medications and order labs as appropriate. At the end of the visit, if the doctor determines a prescription is part of a care plan, they can send it to the member’s pharmacy. 98point6 does not prescribe opioids or other controlled substances. Lab orders are sent to the lab facility and 98point6 will contact the member to follow up with a doctor when results are available.
Members can use their iOS or Android mobile device to download the app from the App Store or Google Play. Older mobile phone versions (such as flip phones) cannot be used to access 98point6.
98point6 is available 24 hours a day, 7 days a week. No appointments are necessary. Members simply open the 98point6 app on their phone to start their visit.
A Better Way
Health care is complicated. Banner|Aetna members want health care options that support their busy and connected lives; leveraging technology and innovation is important to meeting these changing expectations. With a relentless focus on enhancing the member experience, Banner|Aetna now has a virtual care solution, delivered by 98point6. Integrated with our members' health plan, 98point6 is on-demand, text-based primary care that's delivered via secure, in-app messaging. With 98point6, members have 24/7 access to U.S.-based, board-certified doctors who can answer questions, diagnose and treat, outline care options, order prescriptions and labs as appropriate and refer members to specialists and resources in their Banner|Aetna network, all through the convenience of one app.
You should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens you or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness, or a medical condition that is quickly getting much worse.
Banner|Aetna is the brand name used for products and services provided by Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc. Health benefits and health insurance plans are offered, underwritten and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Each insurer has sole financial responsibility for its own products. Banner|Aetna is an affiliate of Banner Health and, of Aetna Life Insurance Company and its affiliates (Aetna). Aetna and Banner Health provide certain management services to Banner|Aetna.
Access to the 98point6 application is not included in all plans. 98point6 is a registered trademark of 98point6 Inc.
Apple, the Apple logo, iPad®, iPod®, iPod touch® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries.
Google® and Google Play Store™ are trademarks of Alphabet® Inc., registered in the U.S. and other countries.
98point6 and 98point6 physicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna. Using the 98point6 app does not replace the primary care physician and does not guarantee that a prescription will be written. 98point6 physicians will not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Physicians reserve the right to deny care for potential misuse of services.
This material is for information only. Health benefits and health insurance plans contain exclusions and limitations. Provider participation may change without notice. Banner|Aetna does not provide care or guarantee access to health care services. Information is believed to be accurate as of the production date; however, it is subject to change.
© 2021 Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc.