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Banner|Aetna is Revolutionizing Health Care in Arizona

Introducing Banner|Aetna's New Virtual Care Solution

To support its continued commitment to improving the member experience and reducing the cost of care, Banner|Aetna is introducing a new virtual care solution, delivered by 98point6. Members of most Banner|Aetna fully-insured plans and members of certain self-funded plans will have unlimited access to this new virtual care solution at little or no cost.

98point6 delivers quality primary care 24/7 through a private and secure text-based experience on a member's mobile phone. U.S.-based, board-certified doctors answer questions, diagnose and treat, outline care options, order prescriptions or labs as appropriate, and refer members to specialists and resources in the Banner|Aetna network, all through the convenience of one app.

Quality Primary Care: Anywhere, Anytime.

Banner|Aetna is enhancing the member experience and enabling new ways for members to receive quality medical care.

  • On-demand, text-based primary care via mobile device
  • Available to members ages 1 year and older 24/7/365
  • HIPAA compliant, private and secure
  • Integrated into the Banner|Aetna member experience

Meeting today's new, on-demand member requirements

In the News

Banner|Aetna Selects 98point6 as Virtual Primary Care Solution

April 16, 2019

Banner|Aetna, the Arizona health plan owned by Banner Health and Aetna, today announced a collaboration with 98point6, an on-demand, text-based primary care service that delivers personalized consultation, diagnosis and treatment to patients across the country. 98point6 combines board-certified physicians with innovative AI technology that delivers on Banner|Aetna’s mission to enhance the member experience and make it convenient and affordable for members to access high quality primary care anytime, anywhere. Read more >>

Phoenix Arizona Skyline Panorama

For additional questions, please
contact your Banner|Aetna representative.

FAQs

If I am a Banner|Aetna member and I would like to set up a 98point6 account, how do I do that?

If you are a Banner|Aetna member, please visit the Banner|Aetna members page to learn more about 98point6, how to download the 98point6 app and how to set up your account.

What services are available to Banner|Aetna members through 98point6?

Banner|Aetna members have access to U.S.- based, board-certified doctors who can answer questions, diagnose and treat acute and chronic illnesses, outline care options and order prescriptions or lab tests as appropriate. They can also help members better understand any primary care condition.

Which Banner|Aetna members are able to use 98point6 and where can they use it?

Members of most Banner|Aetna fully-insured plans and members of certain self-funded plan will have access to 98point6. 98point6 is available across all 50 states & Washington, D.C.

If needed, can 98point6 doctors write a prescription or order a lab for Banner|Aetna members?

Yes, 98point6 doctors can prescribe medications and order labs as appropriate. At the end of the visit, if the doctor determines a prescription is part of a care plan, they can send it to the member’s pharmacy. 98point6 does not prescribe opioids or other controlled substances. Lab orders are sent to the lab facility and 98point6 will contact the member to follow up with a doctor when results are available.

What kind of device do Banner|Aetna members need to access 98point6?

Members can use their iOS or Android mobile device to download the app from the App Store or Google Play. They can also use a web browser (such as Chrome, Firefox or Internet Explorer) on a desktop. Older mobile phone versions (such as flip phones) cannot be used to access 98point6.

What are the hours of operation for 98point6?

98point6 is available 24 hours a day, 7 days a week. No appointments are necessary. Members simply open the 98point6 app on their phone to start their visit.

A Better Way

Health care is complicated. Banner|Aetna members want health care options that support their busy and connected lives; leveraging technology and innovation is important to meeting these changing expectations. With a relentless focus on enhancing the member experience, Banner|Aetna is introducing a new virtual care solution, delivered by 98point6. Integrated with our members' health plan, 98point6 is on-demand, text-based primary care that's delivered via secure, in-app messaging. With 98point6, members have 24/7 access to U.S.-based, board-certified doctors who can answer questions, diagnose and treat, outline care options, order prescriptions and labs as appropriate and refer members to specialists and resources in their Banner|Aetna network, all through the convenience of one app.

You should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens you or someone else’s life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health. A medical emergency includes severe pain, bad injury, a serious illness, or a medical condition that is quickly getting much worse.

Banner|Aetna is the brand name used for products and services provided by Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc. Health benefits and health insurance plans are offered, underwritten and/or administered by Banner Health and Aetna Health Insurance Company and/or Banner Health and Aetna Health Plan Inc. (Banner|Aetna). Each insurer has sole financial responsibility for its own products. Banner|Aetna is an affiliate of Banner Health and, of Aetna Life Insurance Company and its affiliates (Aetna). Aetna and Banner Health provide certain management services to Banner|Aetna.

Access to the 98point6 application is not included in all plans. 98point6 is a registered trademark of 98point6 Inc.

Apple, the Apple logo, iPad®, iPod®, iPod touch® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries.

Google® and Google Play Store™ are trademarks of Alphabet® Inc., registered in the U.S. and other countries.

98point6 and 98point6 physicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna. Using the 98point6 app does not replace the primary care physician and does not guarantee that a prescription will be written. 98point6 physicians will not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Physicians reserve the right to deny care for potential misuse of services.

This material is for information only. Health benefits and health insurance plans contain exclusions and limitations. Provider participation may change without notice. Banner|Aetna does not provide care or guarantee access to health care services. Information is believed to be accurate as of the production date; however, it is subject to change.

© 2019 Banner Health and Aetna Health Insurance Company and Banner Health and Aetna Health Plan Inc.

www.98point6.com/general-banner-aetna/