Frequently Asked Questions

General

Q: Do I have to be sick right now to sign up for 98point6?
No, you don't! Sign up now so you're ready to go the next time you're not feeling well or simply have a health or medical question for one of our expert physicians. That ensures you'll have on-demand, personalized care at your fingertips when you need it, and without the cost of a traditional visit.

Q: Who are your doctors?
Our service is staffed by carefully selected, U.S. based board-certified physicians. They're passionate about making healthcare more accessible and affordable for all patients. They have been specially trained to listen carefully to your health concerns and issues to offer high-quality, personalized care.

Q: How much does your service cost?
While our product is in development, we're offering our service for free. No co-pay is required. Texting or data fees may apply and patients are responsible for the cost of any prescriptions or in-person referral care.

Q: Is your service available across the United States?
Our physicians are currently licensed in Washington state. Please note you must be physically present in Washington state at the time you use our service. Additional states coming soon! We will update our website as additional states are added.

Q: Do I need health insurance to use your service?
Not at all. To chat with a 98point6 physician, all you need to do is create a free account. There's no cost for the visit, and no insurance is needed.

Q: Can my family also use the service?
Anyone over the age of 18 who is located in Washington state at the time of the visit can use the 98point6 service. Please note all family members must create their own account. See below for directions on how to create an account.

Q: What kind of a device do I need to use 98point6?
For the best experience, you can download our app on an iOS or android device through the App Store or Google Play Store. You can also use a web browser (such as Chrome or Firefox) on a mobile device or desktop.

Using 98point6

Q: What can I use 98point6 for?
You can use 98point6 for nearly all health issues and questions. You'll save yourself a trip across town to an in-person doctor's visit and receive the care you need from a board-certified physician. Common conditions we treat include, but are not limited to, the below. Don't see what you'd like to discuss? Just ask!

  • Acne
  • Acid reflux
  • Allergies
  • Asthma
  • Back problems
  • Blood pressure issues
  • Bronchitis
  • Cholesterol problems
  • Cold sores
  • Colds
  • Coughs
  • Diabetes
  • Diarrhea
  • Eczema (localized, mild rash)
  • Eye infections
  • Flu
  • Fungal infections
  • General health questions
  • Hoarseness/laryngitis
  • Hypertension
  • Insect bites
  • Insomnia
  • Nasal congestion
  • Nutrition
  • Other non-emergency illnesses
  • Pink eye
  • Rashes
  • Ringing in the ears
  • Runny nose
  • Sinus congestion/infections/sinusitis
  • Sleep issues
  • Sore throats
  • Stomach flu
  • Styes
  • Sunburns
  • Urinary tract infections

98point6 is not for emergencies. This service does not address life-threatening, serious or chronic conditions. If you're experiencing an emergency please call 9-1-1. This service is not meant to replace the relationship you have with existing healthcare professionals.

Q: Do I need to schedule an appointment?
No, you don't. Just simply sign in to our service to start chatting with a doctor.

Q: If I need it, can the doctor write a prescription? Can you send it to a specific pharmacy?
Yes, our doctors can and do write prescriptions. At the end of your visit, if the physician decides a prescription is part of your treatment plan, we will send it directly to your preferred pharmacy.

Q: Is my chat with the doctor private? Are my medical records stored securely?
We are deeply committed to protecting the confidentiality and privacy of our patients' personal information. We have established policies in accordance with HIPAA regulations and all employees receive training in privacy and security requirements. Our applications and cloud services are designed to conform with industry security standards and safeguards for protection of patient data.


Your First Visit

Q: How do I sign in for the first time?
All you need to create a free account or to sign in to 98point6 is a mobile phone number. Your mobile number serves as your account number and best of all, there's no password to remember. After entering your mobile number, we'll send you a text to confirm it's you. Visit 98point6.com to sign up or sign in to the service.

Q: What will my first visit be like?
You'll sign in to 98point6 and enter some basics about yourself before requesting care. Care is provided via private in-app messaging. A doctor will chat with you to assess your symptoms and determine a diagnosis. They will explain your diagnosis and treatment plan, leaving time for you to ask additional questions. Shortly after the visit, your care plan will be available within your app. Any necessary prescriptions will be sent to your preferred pharmacy.

Q: How do I find my care plan?
Once you're signed in to 98point6, you can access all your previous visits by selecting "Care Plans" from the main navigation.


Troubleshooting

Q: What happens if I don't receive the authentication text/SMS message I requested?
You must be in Washington state in order to receive care. If you are in the state and you didn't receive a text/SMS message, please check the connectivity of your phone (make sure your data is in range and/or your Wi-fi is turned on). Once you've confirmed connectivity and still haven't received the code, you may request another. Once you receive a code, it's good for five minutes before it expires.

Q: I have a question that isn't answered in this FAQ. Who do I contact?
If you have any questions that aren't addressed here, please submit an inquiry via our Contact Us form. And please feel free to ask any questions of our doctors during your visits.