Frequently Asked Questions

General

Q: Who are your doctors?
Our service is staffed by carefully selected, board-certified physicians. They're passionate about making healthcare more accessible and affordable for all patients. They have been specially trained to listen carefully to your health concerns to offer high-quality, personalized care. To learn more about the 98point6 doctors, check out our doctor bios here.

Q: Is your service available across the United States?
Our physicians are currently licensed in Washington state. Please note you must be physically present in Washington state at the time you use our service. We expect to be operating in other states soon. Check back frequently--as we add other states, we'll include them here.

Q: Do I have to be sick right now to sign up for 98point6?
Not at all. We're a new way to get healthcare--including getting immediate answers to health-related questions or guidance and treatment for any medical condition, all from board-certified physicians. And by signing up today, you'll be ready to go next time you aren't feeling well or have a health question--we're here for you in sickness and in wellness.

Q: How much does your service cost?
While our product is in development, we're offering our service for free. No copay is required. Texting or data fees may apply. Patients are responsible for the cost of any prescriptions, lab tests or in-person referral care.

Q: Do I need health insurance to use your service?
No, you don’t! To chat with a 98point6 physician, all you need to do is create a free account. There’s no cost for the visit and no insurance is needed.

Q: Can my family also use the service?
Anyone over the age of 18 who is located in Washington state at the time of the visit can use the 98point6 service. Please note all family members must create their own account. See below for directions on how to create an account.

Q: What kind of a device do I need to use 98point6?
Download our app from the App Store on an iOS device or Google Play on an Android device. This allows you to always have 98point6 at your fingertips whenever you need us, wherever you are. You can also use a web browser (such as Google Chrome or Mozilla Firefox) on a mobile device or desktop to reach our service.


Using 98point6

Q: What can I use 98point6 for?
You can use 98point6 as a comprehensive service for a wide range of health issues. Our board-certified physicians can answer questions, diagnose and treat acute illnesses, outline care options and order any necessary prescriptions or lab tests. They can also help you better understand any healthcare conditions. If we are unable to offer treatment, we will refer you to an in-person primary care physician or specialist.

Things our physicians can do include:

  • Provide consultation for all your medical questions
  • Order prescriptions and laboratory tests
  • Help manage chronic conditions like asthma
  • Determine if you need to go to urgent or emergency care
  • Explain emergency room or urgent care follow-up instructions
  • Discuss medications, including side effects
  • Discuss birth control

Common conditions we treat include:

  • Acne
  • Acid reflux
  • Allergies
  • Asthma
  • Back problems
  • Bronchitis
  • Cholesterol problems
  • Cold sores
  • Colds
  • Coughs
  • Diabetes
  • Diarrhea
  • Eczema
  • Eye infections
  • Flu
  • Fungal infections
  • General health questions
  • Hoarseness/laryngitis
  • High blood pressure/hypertension
  • Insect bites
  • Insomnia
  • Nasal congestion
  • Nutrition
  • Other non-emergency illnesses
  • Pink eye
  • Rashes
  • Ringing in the ears
  • Runny nose
  • Sinus congestion/infections/sinusitis
  • Sleep issues
  • Sore throats
  • Stomach flu
  • Styes
  • Sunburns
  • Sexually transmitted infections (STIs)
  • Urinary tract infections (UTIs)

98point6 is not for emergencies. This service does not address life-threatening conditions. If you’re experiencing an emergency, please call 9-1-1.

Q: Do I need to schedule an appointment?
Not at all. Simply sign in to our service to start chatting with a doctor.

Q: If I need it, can the doctor write a prescription? Can you send it to a specific pharmacy?
Yes, our doctors can and do write prescriptions. At the end of your visit, if a physician decides a prescription is part of your treatment plan, we’ll send it to your preferred pharmacy.

Q: Is my chat with the doctor private? Are my medical records stored securely?
We are deeply committed to protecting the confidentiality and privacy of our patients' personal information. We have established policies in accordance with HIPAA regulations and all employees receive training in privacy and security requirements. Our applications and cloud services are designed to conform with industry security standards and safeguards for protection of patient data.

Q: How does 98point6 use my personal information?
98point6 uses personal information to provide you with the best possible care. Your personal information is confidential and we use it only for purposes that we disclose in advance to you. If you have additional questions about how we protect your privacy and use your health information, please read our Legal and Privacy page.


Your First Visit

Q: How do I sign in for the first time?
All you need to create a free account or to sign in to 98point6 is a mobile phone number. Your mobile number serves as your account number and best of all, there’s no password to remember. After entering your mobile number, we’ll send you a text to confirm it’s you.

Q: What will my first visit be like?
Once you sign in to 98point6, you will enter some basic information about yourself and answer a few questions about why you’re seeking care. A doctor will then join the visit to chat with you to understand your situation, answer any health questions you may have and assess your symptoms to arrive at a diagnosis. For skin conditions, rashes and some other symptoms, the doctor may ask you to send a picture for a more complete assessment.

The doctor will explain your diagnosis and treatment plan, leaving time for you to ask additional questions. You’ll have all the time you want to chat with the doctor. Your care plan will be available shortly after your visit, and any necessary prescriptions will be sent to your preferred pharmacy.

Q: How do I find my care plan?
Once you’re signed in to 98point6, you can access all your care plans from the main navigation.


Troubleshooting

Q: What happens if I don't receive the authentication text/SMS message I requested?
You must be in one of the states where we offer our service in order to receive care. (See question two for state availability) If you are in the state and you didn’t receive a text/SMS message, please check the connectivity of your phone (make sure your data is in range and/or your Wi-Fi is turned on). Once you've confirmed connectivity and still haven't received the code, you may request another. Once you receive a code, it’s good for five minutes before it expires.

Q: I have a question that isn't answered in this FAQ. Who do I contact?
If you have any questions that aren't addressed here, please submit an inquiry via our Contact Us form. And please feel free to ask any questions of our doctors during your visits.