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Primary Care FAQs

Using 98point6

How do I access 98point6?

Employees and dependents 18+ can download the 98point6 app from the App Store or Google Play to their smartphone or tablet. Once registered, they can start a visit anytime they need care. Our service is available in all 50 states and Washington D.C. Employees must be 18+ to seek care; patients must be aged 19+ to seek care in Nebraska.

Can I send my visit record to another physician?

If you would like your medical record sent to another provider, please download our medical record request form and send the completed form, along with a copy of your state-issued ID to support@98point6.com.

How does 98point6 handle prescriptions and lab tests?

98point6 providers can and do prescribe medications when they are appropriate. If a prescription is part of your treatment plan, we’ll send it electronically to your preferred pharmacy. 98point6 does not prescribe controlled substances (such as opioids) or lifestyle medications (such as Viagra and Propecia).

If a 98point6 provider determines that lab work is necessary, they will order a lab test. Once ordered, simply visit a nearby LabCorp, Quest Diagnostics or preferred lab location and when your results are ready, we will reach out to walk you through your results.

How do eligible dependents register for and use 98point6?

Dependents ages 18 years and older: Download the 98point6 app on their mobile device through the App Store or Google Play, sign in using their mobile phone number and create a profile. They will then be able to accept coverage through the primary subscriber’s employer and will be asked to confirm the last four digits of their SSN for verification. Once registered, they may start a visit right away.

Dependents ages 1-17 years old: Care for children ages 1-17 years old must be requested by a parent or legal guardian who is eligible for 98point6. In order to receive care, the child must also be eligible for 98point6 through the parent or guardian’s plan.

A NOTE ABOUT PRIVACY: Rest assured, your text-based visit is private. We are deeply committed to protecting the confidentiality and privacy of our patients’ personal information. As a medical provider, 98point6 is HIPAA compliant, and we are compliant with privacy and security laws in each state in which we operate.

Not all employers cover dependents. Please confirm eligibility and plan details with your employer.

Does 98point6 support languages other than English?

Yes, 98point6 offers support for other languages during a visit. Providers are supported by interpreters in over 350 languages who connect with the patient via audio within the app to assist with your medical evaluation. Other parts of the 98point6 experience, including the Automated Assistant and your Care Plan, are currently only available in English.

Pediatrics

How do I request care for my child?

If your child is eligible for 98point6, care for children ages 1-17 years old must be requested by a parent or legal guardian eligible for 98point6. In order to receive care, the child must also be eligible for 98point6 through the parent or guardian’s plan.

To request care for your child, begin a visit as you normally would. A list of your eligible dependents ages 1-17 will appear. Select who you’re seeking care for, and complete the child’s profile.

Next, the automated assistant will gather information about the child’s symptoms, then will deliver the information to one of 98point6’s board-certified physicians. The physician will have a text-based conversation with you about your child’s symptoms, using audio, video or photos as needed. For younger children (i.e., under age 5), the physician will likely request a brief video encounter.

More information about pediatric visits can be found in our general FAQs.

Please confirm eligibility and plan details with your employer.

Who can request care for children?

Parents or legal guardians eligible for 98point6 can seek care on behalf of their children who are also eligible for 98point6 through the parent or guardian’s plan. The parents and legal guardians must use their own 98point6 account when accessing care on a child’s behalf.

In order for your spouse/partner to request care for your child, both your spouse/partner and child must be eligible for 98point6 through the parent or guardian’s plan. Please confirm eligibility and plan details with your employer.

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93%

resolution rate for clinic visits

Employers

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Virtual care is everywhere, this is different

From digitizing the visit to transforming the experience – we eliminate friction, elevate quality, and give unlimited access for a low flat fee. It’s a better path to health and wellness.

Virtual care is everywhere, this is different

From digitizing the visit to transforming the experience – we eliminate friction, elevate quality, and give unlimited access for a low flat fee. It’s a better path to health and wellness.

Behavioral Health FAQs

How can I start a behavioral health visit?

Care starts with a text-based visit with one of our board-certified physicians. These doctors assess mental health concerns and direct you to the appropriate level of care with either a Licensed Clinical Social Worker (LCSW). The behavioral health specialist collaborates with patients and provides ongoing assessment to determine the right support and next steps on the path to care. 98point6 physicians may also prescribe medication, as necessary, based on patient assessment and coach or therapist recommendation.

Are 98point6 behavioral health services also text-based?

Behavioral health therapy visits are video-based. They both can be scheduled at a time that is convenient for you.

What behavioral health concerns and conditions does 98point6 support?

Conditions that may benefit from coaching include, but are not limited to:

Stress management (developing resilience and health habits to manage different types of stress)
Overcoming sleep challenges
Reducing social isolation
Promoting self-confidence and/or healthy body image
Personal or professional development.
Conditions that may be addressed in therapy include, but are not limited to:

Anxiety (generalized anxiety, panic attacks)
Depression (persistent, seasonal, postpartum)
Grief
Some symptoms and conditions, such as substance use disorder, bipolar disorder, schizophrenia or those requiring controlled medications (ADHD), may result in a self-referral to in-person care. Start a visit with a 98point6 physician, who can help guide you toward the appropriate next steps.

The 98point6 prescription policy also limits specific psychiatric medications. If a patient requires that level of care, they will be referred to a psychiatrist.

Leadership

Jeffrey Greenstein

Chief Executive Officer, Co-founder and Chairman

Jay Burrell

President

Brad Younggren, MD

Chief Medical Officer & President, Care Innovation

Angelo Gray

Chief Financial Officer

Melanie Curtice

General Counsel

Jeffrey Greenstein

Chief Executive Officer, Co-founder and Chairman

Jeff Greenstein brings more than 30 years of leadership experience in the financial industry, deep knowledge navigating rapidly changing business environments and expertise building strategic relationships. He is the former co-founder and CEO of Quellos Group LLC, a global alternative investment firm that managed in excess of $25 billion on behalf of leading institutional and private investors worldwide and was ultimately acquired by BlackRock. Jeff also served as the president of YIS Capital, a Seattle-based diversified private investment firm that focuses on alternative assets.

Jeff is strongly committed and active in a broad range of philanthropic activities. He and his wife support many local, national and international initiatives. In 2010, they founded the Greenstein Family Foundation to further their humanitarian objectives. This Seattle-based charitable foundation concentrates on driving meaningful change in the core areas of basic community needs, healthcare, education, the arts and Jewish continuity. Jeff holds a BA from the University of Washington, has four young adult children and lives in Bellevue with his wife, Judy, and their two dogs.

Jay Burrell

President

Jay Burrell joined 98point6 in 2020, bringing more than 25 years of leadership experience at some of the world’s most successful companies, with a focus on leveraging transformative technology trends. Most recently, Jay was the SVP of Digital Technology for GE Healthcare. He also served as the Global Vice President of the IBM Cloud and was the General Manager of the Microsoft Communications Sector. Jay has a BS from St. Michael’s College and an MBA from the University of Dallas. Married with three adult children, Jay lives in the Seattle area but spends as much time as practical in his happy place: Sun Valley, Idaho.

Brad Younggren, MD

Chief Medical Officer & President, Care Innovation

Brad Younggren, MD joined 98point6 in 2017, bringing nearly 20 years of experience working as a physician, most recently serving as chief medical officer at Cue. He also served as chief medical officer at Shift Labs and Mobisante. Brad still practices as an emergency physician at EvergreenHealth and is medical director of emergency preparedness, trauma and urgent care. He received his BA from UCLA and his medical degree from the Uniformed Services University of the Health Sciences. He has earned both a Bronze Star and the Combat Medic Badge for his service in Iraq as a United States Army physician. Brad enjoys traveling through Central America with his twin daughters and is passionate about designing global health solutions.

Angelo Gray

Chief Financial Officer

Angelo Gray joined 98point6 in 2021, bringing more than a decade of finance leadership experience in the healthcare industry. Most recently, Angelo served as a regional chief financial officer for DaVita, one of the largest providers of kidney care services in the U.S., leading the finance function for the Northwest operating group. Prior to that, he was a vice president in the Investment Banking Division of Goldman Sachs, executing financings and M&A transactions for corporate clients across various subsectors of healthcare. Angelo graduated from Case Western Reserve University with a BS in mechanical engineering, and received his MBA from Columbia Business School. He currently lives in Seattle with his wife, daughter and French bulldog, Henri.

Melanie Curtice

General Counsel

Melanie Curtice joined 98point6 in 2020 as Associate General Counsel, bringing more than 20 years experience acting as a key advisor to health tech companies, with a focus on working with employers and health plans. Previously, she was a partner at Perkins Coie’s Seattle headquarters, where she served as the go-to outside counsel for 98point6 for all matters related to ERISA, health plans and employee benefits.

Melanie holds a JD from Seattle University School of Law and a BA from California State Polytechnic University. Additionally, she was appointed to serve on the first governing board of the Washington Health Benefit Exchange.

In her spare time, Melanie serves on the Seattle Arts & Lectures Board of Directors, bikes, hikes and scuba dives.

Jeffrey Greenstein

Chief Executive Officer, Co-founder and Chairman

Jeffrey Greenstein

Chief Executive Officer, Co-founder and Chairman

Jeff Greenstein brings more than 30 years of leadership experience in the financial industry, deep knowledge navigating rapidly changing business environments and expertise building strategic relationships. He is the former co-founder and CEO of Quellos Group LLC, a global alternative investment firm that managed in excess of $25 billion on behalf of leading institutional and private investors worldwide and was ultimately acquired by BlackRock. Jeff also served as the president of YIS Capital, a Seattle-based diversified private investment firm that focuses on alternative assets.

Jeff is strongly committed and active in a broad range of philanthropic activities. He and his wife support many local, national and international initiatives. In 2010, they founded the Greenstein Family Foundation to further their humanitarian objectives. This Seattle-based charitable foundation concentrates on driving meaningful change in the core areas of basic community needs, healthcare, education, the arts and Jewish continuity. Jeff holds a BA from the University of Washington, has four young adult children and lives in Bellevue with his wife, Judy, and their two dogs.

Jay Burrell

President

Jay Burrell

President

Jay Burrell joined 98point6 in 2020, bringing more than 25 years of leadership experience at some of the world’s most successful companies, with a focus on leveraging transformative technology trends. Most recently, Jay was the SVP of Digital Technology for GE Healthcare. He also served as the Global Vice President of the IBM Cloud and was the General Manager of the Microsoft Communications Sector. Jay has a BS from St. Michael’s College and an MBA from the University of Dallas. Married with three adult children, Jay lives in the Seattle area but spends as much time as practical in his happy place: Sun Valley, Idaho.

Brad Younggren, MD

Chief Medical Officer & President, Care Innovation

Brad Younggren, MD

Chief Medical Officer & President, Care Innovation

Brad Younggren, MD joined 98point6 in 2017, bringing nearly 20 years of experience working as a physician, most recently serving as chief medical officer at Cue. He also served as chief medical officer at Shift Labs and Mobisante. Brad still practices as an emergency physician at EvergreenHealth and is medical director of emergency preparedness, trauma and urgent care. He received his BA from UCLA and his medical degree from the Uniformed Services University of the Health Sciences. He has earned both a Bronze Star and the Combat Medic Badge for his service in Iraq as a United States Army physician. Brad enjoys traveling through Central America with his twin daughters and is passionate about designing global health solutions.

Angelo Gray

Chief Financial Officer

Angelo Gray

Chief Financial Officer

Angelo Gray joined 98point6 in 2021, bringing more than a decade of finance leadership experience in the healthcare industry. Most recently, Angelo served as a regional chief financial officer for DaVita, one of the largest providers of kidney care services in the U.S., leading the finance function for the Northwest operating group. Prior to that, he was a vice president in the Investment Banking Division of Goldman Sachs, executing financings and M&A transactions for corporate clients across various subsectors of healthcare. Angelo graduated from Case Western Reserve University with a BS in mechanical engineering, and received his MBA from Columbia Business School. He currently lives in Seattle with his wife, daughter and French bulldog, Henri.

Melanie Curtice

General Counsel

Melanie Curtice

General Counsel

Melanie Curtice joined 98point6 in 2020 as Associate General Counsel, bringing more than 20 years experience acting as a key advisor to health tech companies, with a focus on working with employers and health plans. Previously, she was a partner at Perkins Coie’s Seattle headquarters, where she served as the go-to outside counsel for 98point6 for all matters related to ERISA, health plans and employee benefits.

Melanie holds a JD from Seattle University School of Law and a BA from California State Polytechnic University. Additionally, she was appointed to serve on the first governing board of the Washington Health Benefit Exchange.

In her spare time, Melanie serves on the Seattle Arts & Lectures Board of Directors, bikes, hikes and scuba dives.

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