Care when you need it, right from your mobile device.

Primary Care

Here for you 24/7

Connect with a member of the 98point6 care team, including board-certified physicians, anytime, anywhere from the 98point6 app––with no appointments, no travel and no hassle.

From late-night questions to routine prescription refills, the 98point6 clinic care team are trusted experts keeping you on the path to good health, at no cost to you.

Treating common conditions (ages 1+):

  • Cough, cold and flu symptoms
  • Muscle sprains and strains
  • Nausea and stomach concerns
  • Rashes and cold sores
  • UTI and yeast infections
  • Pink eye and seasonal allergies

Supporting chronic conditions with you and your regular primary care provider:

  • Diabetes
  • Hypertension
  • Acne
  • and more

For diagnosis, treatment or guidance for any primary care conditions or concerns, it starts with a single tap.

Install the App

Download 98point6 from the Apple App Store or Google Play.

Create your account

No password to remember. Enter your mobile number and we’ll send you a unique PIN.

Start your visit

Get care when you need it, as well as necessary labs ordered and prescriptions sent to your local pharmacy.

Primary Care FAQs

Using 98point6

How do I access 98point6?

Employees and dependents 18+* can download the 98point6 app from the App Store or Google Play to their smartphone or tablet. Once registered, they can start a visit anytime they need care. Our service is available in all 50 states and Washington D.C. Employees must be 18+ to seek care; patients must be aged 19+ to seek care in Nebraska.

*Not all employers cover spouses or dependents. Please reference your employers benefit site for eligibility information

Can I send my visit record to another physician?

If you would like your medical record sent to another provider, please download our medical record request form and send the completed form, along with a copy of your state-issued ID to support@98point6.com.

How does 98point6 handle prescriptions and lab tests?

98point6 providers can and do prescribe medications when they are appropriate. If a prescription is part of your treatment plan, we’ll send it electronically to your preferred pharmacy. 98point6 does not prescribe controlled substances (such as opioids) or lifestyle medications (such as Viagra and Propecia).

If a 98point6 provider determines that lab work is necessary, they will order a lab test. Once ordered, simply visit a nearby LabCorp, Quest Diagnostics or preferred lab location and when your results are ready, we will reach out to walk you through your results.

How do eligible dependents register for and use 98point6?

Dependents ages 18 years and older: Download the 98point6 app on their mobile device through the App Store or Google Play, sign in using their mobile phone number and create a profile. They will then be able to accept coverage through the primary subscriber’s employer and will be asked to confirm the last four digits of their SSN for verification. Once registered, they may start a visit right away.

Dependents ages 1-17 years old: Care for children ages 1-17 years old must be requested by a parent or legal guardian who is eligible for 98point6. In order to receive care, the child must also be eligible for 98point6 through the parent or guardian’s plan.

A NOTE ABOUT PRIVACY: Rest assured, your text-based visit is private. We are deeply committed to protecting the confidentiality and privacy of our patients’ personal information. As a medical provider, 98point6 is HIPAA compliant, and we are compliant with privacy and security laws in each state in which we operate.

Not all employers cover dependents. Please confirm eligibility and plan details with your employer.

Does 98point6 support languages other than English?

Yes, 98point6 offers support for other languages during a visit. Providers are supported by interpreters in over 350 languages who connect with the patient via audio within the app to assist with your medical evaluation. Other parts of the 98point6 experience, including the Automated Assistant and your Care Plan, are currently only available in English.

Pediatrics

How do I request care for my child?

If your child is eligible for 98point6*, care for children ages 1-17 years old must be requested by a parent or legal guardian eligible for 98point6. In order to receive care, the child must also be eligible for 98point6 through the parent or guardian’s plan.

To request care for your child, begin a visit as you normally would. A list of your eligible dependents ages 1-17 will appear. Select who you’re seeking care for, and complete the child’s profile.

Next, the automated assistant will gather information about the child’s symptoms, then will deliver the information to one of 98point6’s board-certified physicians. The physician will have a text-based conversation with you about your child’s symptoms, using audio, video or photos as needed. For younger children (i.e., under age 5), the physician will likely request a brief video encounter.

More information about pediatric visits can be found in our general FAQs.

Please confirm eligibility and plan details with your employer.

*Not all employers cover spouses or dependents. Please reference your employers benefit site for eligibility information

Who can request care for children?

Parents or legal guardians eligible for 98point6 can seek care on behalf of their children who are also eligible for 98point6 through the parent or guardian’s plan. The parents and legal guardians must use their own 98point6 account when accessing care on a child’s behalf.

In order for your spouse/partner to request care for your child, both your spouse/partner and child must be eligible for 98point6 through the parent or guardian’s plan. Please confirm eligibility and plan details with your employer.

Support

What do I do if I have trouble logging on or getting access to 98point6?

Please reach out to our customer support team through our Contact Us form. A support representative will be in touch to help resolve your issue.